Shipping & Returns
Shipping Information
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Many items, unless in stock, are handmade to order and therefore processing time is required. Allow 5-7 days from ordering to posting to be safe but I am usually faster. If you require an item in a specific timeframe or more urgently, contact me before ordering and I will see what I can do!
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Delivery within the UK will be via a 48h Tracked/Signed-for 48h postal service where possible.
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Free UK delivery on orders over the threshold will be applied at checkout (currently £60).
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Save on postage if you live near HP9 by choosing the self-collection option at checkout. I will contact you when the item is ready.
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Items going outside of the UK will be sent by International Tracked and Signed service at £15-£22 (depending on weight and value for insurance). I will let you know in advance. Customs charges/import duties are your responsibility.
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Items will be gift wrapped and if you would like a gift note, leave a comment at the checkout.
Return & Exchange Policy
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Please read the item descriptions and dimensions carefully and if there is any doubt about sizing or colour etc please contact me before purchase as I am always happy to help.
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CHANGE OF MIND: With the exception of bespoke items, if you decide an item is unsuitable you may return it for refund within 14 days.
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Notify me (by email) within 14d of receiving the item.
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Pieces must be returned in a new and unworn condition and in their original packaging. Package the item carefully. Return postage costs are your responsibility, and I recomendd you obtain proof of posting/use tracking.
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Once the return is received you will receive a refund, including the original postage cost.
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FAULTS: If an item is faulty, please contact me as soon as the fault occurs. It may be helpful to provide photos. I can either replace or refund at your convenience.
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BESPOKE ITEMS: Bespoke/commissioned items cannot be exchanged but in the event of an item not fitting I will always strive to rectify the issue where possible. Additional cost may be incurred if wrong sizing information has been supplied.