Shipping & Returns

Shipping Information

Most items, unless already in stock, are handmade to order and therefore processing time is required. I allow 5-7 business days from ordering to posting to be safe but am usually faster. If you truly require more urgent delivery, contact me before ordering and I will see what I can do!
Deliveries within the UK will be posted via 48h Tracked service (2-3 business days delivery), with signature required.
Free UK delivery on orders over a certain threshold will be applied at checkout (currently £60).
If you live near HP9 there is the option of collecting to save on postage – choose the collection option at checkout. I will contact you when the item is ready.
Items going outside of the UK will be sent by International Tracked and Signed service at £15. Customs charges/import duties are your responsibility.
Items will be giftwrapped and if you would like a gift note, leave a comment at the checkout.

Please read the item descriptions and dimensions carefully and if there is any doubt about sizing or colour etc please contact me before purchase as I am always happy to help.
CHANGE OF MIND: With the exception of bespoke items, if you decide an item is unsuitable you may return it for refund within 14 days.
- Notify me (by email) within 14d of receiving the item.
- Pieces must be returned in a new and unworn condition and in their original packaging. Package the item carefully. Return postage costs are your responsibility, and I recomendd you obtain proof of posting/use tracking.
- Once the return is received you will receive a refund, including the original postage cost.
FAULTS: If an item is faulty, please contact me as soon as the fault occurs. It may be helpful to provide photos. I can either replace or refund at your convenience.
BESPOKE ITEMS: Bespoke/commissioned items cannot be exchanged but in the event of an item not fitting I will always strive to rectify the issue where possible. Additional cost may be incurred if wrong sizing information has been supplied.