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Shipping & Returns 

Shipping Information

  • Most items, unless already in stock, are handmade to order and therefore processing time is required. I allow 5-7 business days from ordering to posting to be safe but am usually faster.  If you truly require more urgent delivery, contact me before ordering and I will see what I can do! 

  • Deliveries within the UK will be posted via 48h Tracked service (2-3 business days delivery), with signature required. 

  • Free UK delivery on orders over a certain threshold will be applied at checkout (currently £60).

  • If you live near HP9 there is the option of collecting to save on postage – choose the collection option at checkout. I will contact you when the item is ready.

  • Items going outside of the UK will be sent by International Tracked and Signed service at £15. Customs charges/import duties are your responsibility.

  • Items will be giftwrapped and if you would like a gift note, leave a comment at the checkout.

Return & Exchange Policy

  • Please read the item descriptions and dimensions carefully and if there is any doubt about sizing or colour etc please contact me before purchase as I am always happy to help.  

  • CHANGE OF MIND:  With the exception of bespoke items, if you decide an item is unsuitable you may return it for refund within 14 days.    

    • Notify me (by email) within 14d of receiving the item.

    • Pieces must be returned in a new and unworn condition and in their original packaging. Package the item carefully.  Return postage costs are your responsibility, and I recomendd you obtain proof of posting/use tracking.

    • Once the return is received you will receive a refund, including the original postage cost.

  • FAULTS:  If an item is faulty, please contact me as soon as the fault occurs. It may be helpful to provide photos.  I can either replace or refund at your convenience.

  • BESPOKE ITEMS:  Bespoke/commissioned items cannot be exchanged but in the event of an item not fitting I will always strive to rectify the issue where possible. Additional cost may be incurred if wrong sizing information has been supplied.

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